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FAQ (Frequently Asked Questions)


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#1 RobbyZ

RobbyZ

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  • LocationSeattle, WA

Posted 18 August 2015 - 04:06 AM

Q: Can I stream / YouTube this game?

You may post monetized videos of this game to YouTube / Twitch.tv

 

Q: I have an AZERTY keyboard or otherwise want to change the keybinds

When starting the game via AESU, check 'File > Show Resolution Options on Launch' then launch the game.  On the input tab, you will be able to adjust the keys.

 

Q: I get a crash immediately after the Unity logo, no output log is shown
Disable antivirus (in particular Avast).
 
Q: Aesu.exe is not a valid Win32 executable
Sorry, Windows XP is not supported at this time.
 

Q: How do I set up AESU to use a proxy

Follow these steps.

 

Q: How do I run MOI on Linux / Linux FAQ?

Please see the MOI on Linux page

 

Q: On OSX, I clicked Launch but nothing happened

A: Check to see if a settings window popped up behind the AESU window after you clicked Launch.

 

Q: I am running on OSX and the screen appears corrupted in windowed mode

Try running in fullscreen mode and see if that fixes the issue

 

Q: I get a crash right away on OSX

Try different rendering settings, in particular, try 'Fantastic' quality.

 

Q: I closed March of Industry, but Steam thinks it is still running.

First, make sure both the game and launcher are closed.

 

Second, try opening task manager and close any instances of 'AESU.exe' or 'MarchOfIndustry.exe'.

 

Finally, if Steam still thinks the game is running, then unfortunately you've hit a rare bug in Steam itself.  Try a reboot.  We hit this issue once, and after a reboot this bug seems to fix itself and Steam properly recognizes when the game & launcher closes.

 

Q: I bought March of Industry on your site for $9.99, but why is there an additional $1 charge?
This is not an actual charge.  Our payment processor attempts to validate the card by placing a momentary $0 hold, or for a small number of banks that do not allow a $0 hold, then a $1 hold.  This hold is immediately released by our processor, but unfortunately a few banks don't remove it immediately.

Please rest assured that your bank will remove it -- on some banks this is instant, but in rare situations for a small number of slow banks, it can take as much as a few weeks.  If it hasn't already been reversed, most likely it will be within the next few days.  We apologize for this inconvenience!
 
Q: The launcher downloads the game fine, but when start the game, I get this error:


error communicating with server
please double check to see if have any firewalls or internet safety filters enabled
Error: proxy CONNECT aborted

These steps over at the Robocraft forums also fixed this error for at least one MOI player.


PLEASE NOTE: SOME PROGRAMS OR DRIVERS OVERWRITE YOUR PROXY BEHAVIOUR CAUSING YOUR PROXY SETTINGS TO REVERT BACK TO THEIR PREFERRED VALUES. BE SURE TO DISABLE PROGRAMS/DRIVERS THAT DO THIS.
————————————————————————————————————————————————————————————–

Manually disabling the use of a proxy:

  • Open Internet Explorer (by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.)
  • Click the Tools button (the gear), and then click Internet Options
  • Go to connections tab
  • Press on lan-settings
  • Make sure the proxyserver box is UNCHECKED
  • DO check the box “Automatically detect settings”
  • Credits to @phreakiedude

————————————————————————————————————————————————————————————–

Or disable the proxy settings using the regedit (for the more technical users):

  • Go to Start search (regedit)
  • After opening regedit u will see HKEY_CURRENT_USER open the tree (click on it)
  • Search for “Software” and open the tree (click on it)
  • Search for “Microsoft” and open the tree (click on it)
  • Search for “Windows” and open the tree (click on it)
  • Search for “currentversion” and open the tree (click on it)
  • Search for “internet setting” and open the tree (click on it)
  • Find ProxyEnable and Proxyserver, delete both (if you have them, DO NOT DELETE ANYTHING ELSE)

Credits to @tankiller123

 

Q: I found a bug!

Please report it on this forum or on the bug tracker.

 

Q: I have a different problem with the game

Please make a post on this forum with as much information as possible.

 

Q: I have a billing question

You may open a support ticket here for questions which are not appropriate to post publicly.  For general game questions, suggestions, technical troubleshooting, etc -- please use the forums instead.  You will get a response faster because the community can respond more quickly than a single dev can (also, they know more than I do, heh)


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